As I was doing some research I came across this article on your most important financial task that I really enjoyed. Take a look and let me know what you think. Take a minute and post some one or two of your most successful budgeting or spending plan ideas.
Thank you,
Greg and Jody Roche
Be Frugal Live Wealthy
http://www.befrugallivewealthy.blogspot.com/
Wednesday, July 20, 2011
Saturday, July 9, 2011
Fight for your Money - Call Customer Service
About a year ago my brother and sister-in-law bought a Vizio Surround Sound Speaker system from Costco for about $400 and were pretty happy with it. It played well and sounded great. Recently, the speaker system started to short out and became a danger if they used it. They didn't purchase a warranty with the product and so were concerned about their options. My brother-in-law suggested they not worry about it and just go buy another one. My sister-in-law said "Be Frugal Live Wealthy", meaning me, would say let's fight for our money; she called Vizio's 800 number and let them know the situation. She told them she bought Vizio because it was a great product. She asked them what she could do. The customer service representative at Vizio said she'll talk to her manager. After a few minutes she got back on the line and said they would send them out another speaker system.
They sent the new system out by Federal Express and it arrived in 2 days. Vizio even sent out a return slip so they didn't have to pay for sending the old one back. My in-laws set the new system up and it works great!!
My brother-in-law was so impressed that he sent Vizio an email indicating that and that he wouldn't buy another brand.
When Jody shared this experience with me I was so excited and let me tell you why:
It was so easy! My sister-in-law called the 800# and explained her situation and they made it real easy for my in-laws. The entire phone call probably took less than 15 minutes. Companies are striving to see that their customers are satisfied with their products and will work hard to make sure of it.
As a side note the more you "fight for your money" and make the necessary calls to customer service personnel the easier it will get and the more you'll be able to ask for discounts, coupons, etc. I've also found it gives you more confidence in your negotiations.
If you have issues that are costing you money such as an article of clothing that's too big or an item you purchased that you are not satisfied with and may require some customer service personnel intervention give them a call. It may save you some money.
My challenge to you is to determine an issue that needs resolved and take the necessary steps to resolve it.
Thank you and have a great day,
Greg and Jody Roche
Be Frugal Live Wealthy
http://www.befrugallivewealthy.blogspot.com/
They sent the new system out by Federal Express and it arrived in 2 days. Vizio even sent out a return slip so they didn't have to pay for sending the old one back. My in-laws set the new system up and it works great!!
My brother-in-law was so impressed that he sent Vizio an email indicating that and that he wouldn't buy another brand.
When Jody shared this experience with me I was so excited and let me tell you why:
It was so easy! My sister-in-law called the 800# and explained her situation and they made it real easy for my in-laws. The entire phone call probably took less than 15 minutes. Companies are striving to see that their customers are satisfied with their products and will work hard to make sure of it.
As a side note the more you "fight for your money" and make the necessary calls to customer service personnel the easier it will get and the more you'll be able to ask for discounts, coupons, etc. I've also found it gives you more confidence in your negotiations.
If you have issues that are costing you money such as an article of clothing that's too big or an item you purchased that you are not satisfied with and may require some customer service personnel intervention give them a call. It may save you some money.
My challenge to you is to determine an issue that needs resolved and take the necessary steps to resolve it.
Thank you and have a great day,
Greg and Jody Roche
Be Frugal Live Wealthy
http://www.befrugallivewealthy.blogspot.com/
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